I graduated from California State Polytechnic University, Pomona with a B.S. in Hospitality Management, completing my degree in just three years while working full-time in industry-related roles to ensure I graduated with real-world experience.

Early in my career, I intentionally moved between roles to gain exposure to different client lifecycles and operational processes. Now, with over 12 years in customer service, I’ve developed a deep appreciation for data organization and the evolving role of software tools in driving customer engagement and showcasing company success.

For four years, I led the Customer Success department at Whistle Messaging, Inc., where I built and scaled our client support function from the ground up. My work included implementing a CRM system, developing a structured onboarding and training program, writing company policies, and creating both internal and external documentation—including a comprehensive product manual and knowledge base. As our client base grew, I hired and trained additional team members to maintain a high level of customer education and engagement. In 2022, Whistle was acquired by Digital Arbitrage, Inc. (Cloudbeds), where I played a key role in transitioning existing clients and processes during the acquisition.

This is where I found my passion for supporting both customers and internal teams. Helping fast-growing companies scale their support systems, streamline onboarding, and drive customer retention through clear processes and a people-first mindset.